Does The Wallet Shop provide gift wrapping services?

Gift wrapping service is currently not provided. However, we do provide gift boxes for wallets and accessories.

Am I allowed to do an exchange at a different outlet from where I made my purchase?

Yes, you may do so as long as you have retained the original receipt and the item is in original condition.

Do you do reservation of items? If so, how many days can I reserve an item for?

Yes, we allow the reservation of items for up to 3 days.

What are some tips for proper care and maintenance of a wallet?

For leather products, you may use leather care cream for general maintenance. For products made of non-leather material, you can use a damp cloth to wipe the surface and leave it to dry.

What is your exchange/refund policy?

We don't do refunds. The exchange of items has to be done within 7 days from the date of purchase with the item in its original condition and the receipt has to be produced at the point of exchange.

What type of material are the wallets made of?

The common materials used for wallets that we carry are – leather, PVC, PU Leather, nylon and polyester.

Which is more durable and lasting – PVC or leather wallets?

Leather is most durable and has a longer life span.

Do you provide repair services for the wallets/bags?

Yes, we provide repair services for wallets and bags purchased at our stores.

Are there any credit card promotions/discounts?

Yes. We do roll out month-long credit card promotions/discounts from time to time so keep a lookout for them on our HIGHLIGHTS page or sign up for our mailing list!

What should I do if I discover a manufacturing defect/damage with my purchased items?

Let our retail staff know and we will determine the relevant follow up procedure on a case by case basis.

Do you provide embossing services for wallets?

We do not provide embossing services at present.

I have misplaced my receipt. Am I still able to make an exchange?

Unfortunately not. We will require the original receipt in order to process the exchange.

Can I purchase products from The Wallet Shop online?

We do not provide online sales at the moment. But we will definitely let you know if we do!

Do you have outlets in other countries?

The Wallet Shop is available only in Singapore. Click the FIND US tab to locate our island-wide stores.