Brand Policy

What is covered?
Ember warrants to the original purchaser that your Ember-branded product and Ember-branded product accessories (collectively, the "Product") shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.

What is NOT covered?
Ember does not warrant that the operation of the Product will be uninterrupted or error-free. This Warranty does not cover software embedded in any Product and related services provided by Ember or Bluetooth connectivity.

This Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or authorized sales channel and manufactured by or for Ember and has an authorized “Ember” trademark, trade name, or logo affixed to it. The Warranty does not apply to any:

• Non-Ember products, even if included or sold with a Product, including, without limitation, any counterfeit products
• Purchased from an unauthorized distributor or reseller
• Product(s) purchased from or used outside the country of sale
• Product(s) missing a valid serial number
• Products that are, or Ember reasonably believes to be, stolen
• Consumables (such as batteries)
• Software, even if packaged or sold with the Product or embedded in the Product
• Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Ember
• Any cosmetic damage such as scratches and dents
• Any damage or defects caused by:
  • Use with non-Ember products;
  • Accident (including, but not limited to microwave use), abuse, improper or abnormal use, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, mishandling, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind;
  • Normal wear and tear or aging of the Product
  • Operating the Product
    • Outside the permitted or intended uses described by Ember
    • Not in accordance with instructions provided by Ember
  • With improper voltage or power supply